Shipping and Return Policy
This Shipping and Return Policy was last updated on: August 1st, 2022
THIS PAGE STATES THE SHIPPING AND RETURN POLICY THAT GOVERNS EMPTY CAPSULES, VITAMINS, PROBIOTICS, ACCESSORIES, AND OTHER PRODUCTS (COLLECTIVELY, “PRODUCTS”) SOLD THROUGH OUR WEBSITE, THE HOME PAGE OF WHICH IS LOCATED AT HTTPS://WWW.CAPSULINE.COM (THE “SITE”) OR THROUGH OUR SALES REPRESENTATIVES BY TELEPHONE OR EMAIL. CAPITALIZED TERMS USED BUT NOT DEFINED IN THIS POLICY HAVE THE MEANINGS ASCRIBED TO THEM IN OUR TERMS OF USE OR TERMS OF SALE.
1. FREE SHIPPING:
Orders (other than Bulk Orders, as defined below) that are shipped within the 48 contiguous United States (each, a “Domestic Order”) and that are over $49 in Product Price (i.e. excluding Additional Charges) qualify for free shipping via the method stated on the Site for which the shipping cost is quoted as $0. We reserve the right to change that method from time to time and/or to discontinue free shipping for one, some, or all Products in our sole discretion.
Free shipping does not apply when any other shipping method is selected even if the Order otherwise qualifies.
Free shipping does NOT apply to (a) any Orders shipped to Alaska, Hawaii, Puerto Rico, or any other address outside of the 48 contiguous United States (collectively, “Non-Domestic Orders”), (b) Orders under $49 in Product Price, or (c) any Order that is over $300 in Product Price, that includes Products sold in bulk, combination of product bulk, bags and accessories, or that otherwise contains oversized/heavy items (collectively, “Bulk Orders”).
2. PROCESSING, FULFILLMENT, AND SHIPPING METHODS AND TIMES:
Processing and Fulfillment: We endeavor to process and fulfill Domestic Orders received prior to 12pm ET on Business Days on the same day, but processing and fulfillment for Domestic Orders may take up to 1 Business Day and Non-Domestic Orders may take up to 2 Business Days. Orders for which processing, and fulfillment are completed prior to 12pm ET on a Business Day are shipped the same day. All other Orders are shipped the next Business Day after processing and fulfillment have been completed. Orders are delivered only on Business Days even if you selected an expedited shipping option that otherwise would call for delivery on a day other than a Business Day (without adjustment to shipping cost). If you need delivery on a non-Business Day, please contact us via email at info@capsuline.com or via telephone at 1.866.536.2277 to inquire about potentially available special arrangements.
Example: An Order submitted between 12:00pm ET on Friday and 11:59pm ET on Sunday, will not be processed and fulfilled until Monday or Tuesday of the following week (assuming no holidays).
Shipping Times and Methods:
All shipping times listed on the Site are estimated based on available carrier information. Actual shipping times depend entirely on third party carriers and may vary based on economic, social, environmental, and/or other conditions.
If your Order does not show tracking status, please call the carrier directly:
USPS Customer Service: 1 (800) 275-8777
Fedex Customer Service: 1 (800) 463-3339
Lightweight Orders (13 ounces or less) receiving free shipping are shipped via the United States Postal Service First Class Mail and typically take 4 to 6 days (shipping time), depending on the destination. Orders receiving free shipping that weigh more than 13 ounces are shipped via FedEx Ground®, USPS Parcel Select, or USPS Priority Mail, with shipping times ranging from 2 to 6 days depending upon the distance to the destination and weather conditions.
Orders shipped outside the United States are shipped via FedEx International (Economy or Priority), according to the customer selection at checkout, and typically take 6-15 Business Days.
NOTE REGARDING SHIPPING TEMPERATURE/HUMIDITY: Depending on the Product, your intended use of the Product, and the weather and other factors relating to your delivery location, refrigerated and other temperature and/or humidity controlled shipping may be necessary in order to avoid Product degradation or other issues that may impact your intended use. You are solely responsible for making this determination and assume all risk in proceeding with any Order. We do NOT ship any Product refrigerated or with other temperature or humidity control unless expressly requested in advance and expressly agreed in writing in advance by an authorized Capsuline representative and after payment of all quoted fees and surcharges. To inquire regarding any such available options, please contact us via email at info@capsuline.com or via telephone at 1.866.536.2277.
3. DELAYS, DUTIES, TAXES, AND OTHER IMPORT CHARGES FOR NON-DOMESTIC ORDERS:
Please note that we will not be responsible for any customs or other import/export related delays affecting Non-Domestic Orders. For additional information regarding customs clearance issues or questions, contact the relevant carrier and/or the relevant customs authorities in the country of residence or delivery. All Non-Domestic Orders are subject to all applicable import duties, taxes, and other charges (collectively, “Import Charges”), which are NOT included in the Product Price or Additional Charges quoted on the Site. Capsuline is NOT responsible for paying Import Charges, all of which must be paid by the named recipient on the Order to the relevant carrier in advance of delivery in accordance with such carrier’s instructions. The amount of Import Charges varies depending on location. Please check the carrier’s website for more information:
Fedex Duties and Taxes:
https://www.fedex.com/en-us/shipping/international/duties-and-taxes.html
4. ORDERS RETURNED DUE TO INABILITY TO DELIVER:
If any Product is returned to us as unclaimed or due to incomplete or inaccurate delivery address or other information for the shipping method that you chose, we will not reship such Product unless you pay our then current re-shipping charge for that Product. Any Product from a Non-Domestic Order shipments that are returned to us for any such reasons and/or due to any import or customs issue will be subject to a restocking fee.
Capsuline is not responsible for Orders that are not received or where receipt is delayed due to any person not being present at the time of delivery. After your Order is shipped, you will receive an email with tracking information, which you may use to keep track of your Order and to make any special delivery arrangements or modifications as may be offered by the relevant carrier (if any). If you do not receive shipping information within 48 hours, please contact us via email at info@capsuline.com or via telephone at 1.866.536.2277.
In no event will Capsuline be responsible for refunding any shipping related fees or charges after an Order has been shipped. To the extent you may be entitled to any refund for any reason pursuant to this Policy, our Terms of Sale, or any other term or provision of the Agreement, or to the extent we otherwise may agree to provide one, such refund only applies with respect to the Product Price paid and not to any shipping related fees or charges or other Additional Charges unless an authorized Capsuline representative otherwise agrees in writing.
5. SHIPPING PROTECTION PLAN:
To the extent offered on the Site, Capsuline may provide a Shipping Protection Plan through Route+ for an additional fee, which protection plan provides the ability to track and secure Orders.
Subject to applicable terms, restrictions, and conditions as imposed by Route+, when Route+ is added at checkout, you can feel confident that neither thieving porch pirates nor reckless package handlers will prevent you from getting what you paid for. If available, you may click here to learn more about this option.
6. RETURNS AND EXCHANGES:
Return Policy:
At Capsuline, we are confident that you will enjoy your purchase! However, you may return any Product for a refund if you are dissatisfied for any reason, provided that you will be responsible for all shipping costs, Import Charges, and other Additional Charges associated with the return back to Capsuline’s warehouse. For Products from a Bulk Order, the additional terms below relating to Bulk Orders also apply.
Products that are capsules, herbs, supplements, or vitamins (collectively, “Perishable Products”), which are food-grade products made to exacting standards for human consumption, must be returned unused in the original unopened packaging in order to qualify for a refund. We do not accept returns for any Perishable Product if its packaging has been opened. All other Products (e.g. accessories), must be returned in the original packaging and in perfect unused working condition in order to qualify for a refund.
In order to qualify for a refund, (a) you must call us at 1.866.536.2277 or email us at support@capsuline.com BEFORE shipping any Product back to us to receive a return authorization number which must be included with your return, and (b) each returned Product must be received by us no more than 20 calendar days for Domestic Orders or 30 calendar days for Non-Domestic Orders, each from the date the Product was delivered (as measured by the relevant carrier’s tracking records). Therefore, we strongly recommend that you inspect all Orders as soon as possible after delivery. Provided you comply with and satisfy all terms and conditions set forth in this policy, we will process your refund within three Business Days after we receive and inspect the applicable returned Product in our warehouse.
If any of the applicable conditions in this policy are not met with respect to any Product, such Product cannot be returned for a refund, and the corresponding sale is final (even if quality issues are not discovered until after the applicable timeframes).
Returns for Bulk Orders:
In addition to the applicable terms above, for any return of Perishable Products from a Bulk Order between April and September, such Products must be shipped back to the Capsuline warehouse via refrigerated transport at your sole cost and expense in order to protect the stability and quality of the Product. In any case, if any Perishable Product is received in our warehouse in unsellable condition (as determined by Capsuline in its sole discretion), Capsuline reserves the right to refuse a refund in its sole discretion. Notwithstanding the foregoing, all returns of Products from Bulk Orders are subject to a 20% restocking fee.
7. QUESTIONS:
If you have any questions relating to this Policy, our Terms of Sale or any other term or condition of the Agreement, other than matters for which a specific email address and/or telephone number is specified above, you may contact us via email at info@capsuline.com or via telephone at 1.866.536.2277.